Order Information

Select a topic (details for each are further down the page):

• Where's My Order
• Check on Delivery Status
• Check on Return Status
• Placing an Additional Order
• Received a Wrong Item
• Discrepancy in Availability
• Order By Phone

Where's My Order?

Registered customers can instantly review pending and past orders placed online, on our site, simply by logging into your registered account with your chosen username (email address) and chosen password and then selecting ‘My Orders’.  Unregistered customers will be unable to review the status of pending or past orders.  Unregistered customers can only track the order through the tracking number that is provided with each order.

Sometimes there can be a brief delay in displaying your order online. If the details of your order are not there immediately, check back with us again in a few hours.  All purchases will be followed up with an email confirmation, regardless of whether you are registered customer or not.  Once your order has been processed and shipped, our UPS carrier will generate a tracking number, which will be emailed to you for tracking purposes.  Please check your email address that you have provided for B. Moss Clothing for your email confirmation and tracking number. Please check your spam or junk folders in case your email provider/application have filters.

For complete order information, we strongly encourage you to register. Registered customers have a variety of access to order details. Those details include products ordered, price, total order amount, shipping method and cost. To register now, click here.Back to top

Check on Delivery Status

To check delivery information on an order that has been processed and shipped, go to www.ups.com and enter in the tracking number for your order that have been provided by UPS.

If you have not received an email with a tracking number from UPS, please don't worry. We're in the process of checking every item and carefully packing it.  As soon as we release it to UPS, our carrier will scan your package to generate your tracking number to send to you via email.  Please allow 24 hours for B. Moss to process your order.  Orders received after 1:00 PM (EST) will start processing the following business day.

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Check on Return Status

To check your package’s return status, please use the pre-paid UPS return label’s tracking number.  Please note the pre-paid UPS return label’s tracking number for your records.  You can then track your package at www.ups.com with the UPS return label’s tracking number. Please allow 48-72 hours from the time we’ve received your package to process it and send out your email confirmation.

Please allow 3-4 weeks from the time you ship your return for us credit your charge card, or issue a merchandise credit.  If the item(s) returned to us were returned within 30 days of the original purchase date, we'll issue a credit to your original method of payment, less the shipping & handling charges. If the item(s) returned were returned after 30 days of the original purchase date, we'll issue a merchandise credit for the current selling price, less the shipping & handling charges. For credits issued to credit cards, please allow 1-2 billing statements for your credit to appear.

Note: if your return disqualifies you from any special promotional pricing, your invoice will be adjusted to the single unit price.  Please refer to your invoice for details.

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Placing an Additional Order

An item cannot be added to your order once it has been submitted. If your order has been submitted, you'll have to place a new order for the additional item. We apologize for any inconvenience.

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Received a Wrong Item

We sincerely apologize if we've sent the wrong item to you. You may place a new order on our website and return the wrong item using the instructions on the back of the packing/invoice slip. Or you may call us toll-free at (888) 713-0006.

We'll issue a credit to the original credit card for the wrong item upon receiving it back at our facilities.  Please use the pre-paid UPS return label if returning to us an item that was incorrectly shipped.  We will charge your credit card for the correct item when it is shipped. Re-shipping charges for the new item and return shipping charges for the incorrect item will not apply.

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Discrepancy in Availability

We apologize for this inconvenience. When you have placed your order, the merchandise appeared to have been available. Unfortunately, at shipping time, the merchandise wasn't available, and is either sold out or has been placed on backorder. You will receive an E-Mail indicating the status of your order within 48 hours.

We understand how frustrating this can be. We strive to fill all orders in a timely manner. If your merchandise is unavailable, then we will process an order cancellation and refund your original form of payment immediately.  Please check our website for expected item availability if it is on back-order.  Once the item is in stock, you may then make your purchase.

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Order By Phone

Having trouble ordering online, or simply prefer to order by phone? B. Moss accepts telephone orders Monday through Friday 8:00 am until 8:00 pm. Simply call toll free (888) 713-0006 and one of our friendly customer service representatives will be happy to place your order.

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